Privacy policy

This policy explains how Mannat Studio Line, a sole proprietorship trading as Bettino By Mannat Studio Line ("Bettino", "we", "us"), collects, uses, shares and protects your personal data when you visit bettino.in, place an order, or contact us by phone, email or WhatsApp.

For this data we are the Data Fiduciary under the Digital Personal Data Protection Act, 2023. We follow that Act and the Digital Personal Data Protection Rules, 2025 as their provisions come into force, and the Information Technology Act, 2000 and its rules.

This policy does not cover purchases made on Myntra or other marketplaces; their own privacy policies apply there. Buying from us is also governed by our Terms and conditions.

We collect only what we need for the purposes set out under Why we use it.

We use your personal data only for these purposes:

• To take, process, deliver and support your order.
• To handle cancellations, exchanges, returns and refunds.
• To answer your questions and complaints.
• To send order and delivery updates by email or SMS, and on WhatsApp if you message us there.
• To send you news about new pieces, only if you have agreed to it.
• To keep the site secure and prevent fraud, including checks on orders that look unusual.
• To understand, in aggregate, how the site is used, so we can improve it.
• To measure how our advertising performs, and to show our ads to people who have visited bettino.in.
• To meet our legal obligations, such as tax and accounting, and to respond to lawful requests from authorities.

Most of this data you give us yourself so that we can fulfil your order, and we use it for that purpose. We send marketing emails only if you have agreed to receive them. We will not use your personal data for a new purpose without telling you and, where the law requires, asking for your consent.

Where we rely on your consent, you can withdraw it at any time, as easily as you gave it:

• Email updates: use the unsubscribe link in any email, or write to support@bettino.in.
• Advertising and analytics cookies: block or delete them in your browser settings, and manage the ads you see in the ad settings of the platforms you use.
• Any other consent: write to support@bettino.in or WhatsApp us on +91 92116 82333.

Withdrawing consent does not affect anything we did lawfully before you withdrew it. If you withdraw consent for data we need to complete an open order, we may not be able to complete it, and we will tell you if so.

We do not sell or rent your personal data. We share it only with the service providers below, only as far as each one needs it, and when the law requires it.

• Shopify hosts our store, checkout and customer accounts, and sends our newsletter through Shopify Email. See Shopify's privacy policy.
• Razorpay processes online payments and refunds. See Razorpay's privacy policy.
• Delivery partners (the courier companies that carry your parcel) receive your name, delivery address and phone number to deliver your order.
• WhatsApp handles your chat when you message us on WhatsApp. The WhatsApp button on our site starts the chat with a message that includes the address of the page you were on. See WhatsApp's privacy policy.
• Third-party advertising providers receive your IP address, browser details and what you do on our site, such as pages viewed, pieces added to your cart and purchases. They use it to measure our ads and to show our ads to people who have visited bettino.in.
• Third-party analytics providers receive similar usage data to help us understand how the site is used.
• Third-party review-display providers show customer reviews on some pages. Their scripts load from their own servers, which receive your IP address and browser details.
• Third-party map providers receive your IP address and browser details only if you choose to load the map on our store page.
• Authorities: courts, regulators or law enforcement agencies, when the law requires it.

Our service providers may store and process data on servers outside India. We do not transfer personal data to any country the Government of India has restricted.

Cookies are small files a website stores in your browser. We use them as follows:

• Essential: keep your cart, sign-in and checkout working. The store cannot work without them.
• Analytics: help us count visits and see which pages are used, in aggregate.
• Advertising: let third-party advertising providers measure our ads and show them to people who have visited bettino.in. You can block analytics and advertising cookies without affecting your cart or checkout.

Shopify lists the cookies its stores set in its cookie policy. You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout will not work.

We keep personal data only as long as we need it for the purpose we collected it for, or as long as the law requires. After that we delete it or make it anonymous.

• Orders, invoices and payment records: for the period tax and accounting law requires. Under GST law this is at least 72 months from the due date of the annual return for the year.
• Account details: until you ask us to delete your account, apart from the order records above.
• Messages and support requests: three years from your last message.
• Email updates: while you are subscribed, plus one year after you unsubscribe, as a record of your choice.
• Analytics: only in aggregated or anonymised form that cannot identify you.

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: a summary of the personal data we hold about you, what we do with it, and who we have shared it with.
• Correction: to have it corrected, completed or updated.
• Erasure: to have it deleted, unless the law requires us to keep it, for example order records for tax.
• Withdraw consent at any time, as set out under Your consent and your choices.
• Grievance redressal: to complain to us and receive a response.
• Nomination: to name another person to exercise these rights for you if you die or become unable to.

On request, we will also send you your order data in a common electronic format.

To use any of these rights, email support@bettino.in with the subject "Privacy request", from the email address linked to your orders. We may ask you to confirm your identity before we act. We acknowledge every request within 24 hours and respond within one month of receiving it.

If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Bettino is for adults. You must be 18 or older to place an order. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or lawful guardian, and we do not track children or target advertising at them.

If you believe a child has given us personal data, write to support@bettino.in and we will delete it.

We take reasonable security measures to protect your personal data:

• Our store runs on Shopify, which is certified Level 1 PCI DSS compliant and has been issued SOC 2 Type II and SOC 3 reports. See Shopify security.
• Online payments are processed by Razorpay, which is PCI DSS Level 1 compliant. We never see or store your full card number, CVV or UPI PIN.
• bettino.in is served over an encrypted (HTTPS) connection.

No website or storage system is completely secure, and we cannot guarantee that it is. If a personal data breach affects you, we will tell you and the Data Protection Board of India, as the law requires.

Our site links to sites we do not control, including our Myntra store, our store map and business listing, our social media pages and WhatsApp. Their own privacy policies apply once you leave bettino.in.

We may update this policy when our practices or the law change. The date at the top of this page shows the current version. If a change materially affects how we use your personal data, we will tell you by email or with a notice on this site before it applies, and we will ask for your consent again where the law requires.

For any question, request or complaint about your personal data, email support@bettino.in, call 011-41755142 (Tuesday to Sunday, 11 AM to 9 PM) or WhatsApp us on +91 92116 82333. We acknowledge every complaint within 24 hours and resolve it within one month of receiving it. Every other way to reach us is on our contact page.