Privacy Policy

Information We Collect

When you shop at bettino.in or contact us, we collect information necessary to complete your order and improve your experience. We collect the minimum required — nothing more.

Information you provide directly:

Name, email address, phone number, and delivery address when placing an order
Payment details — processed securely by Razorpay and never stored on our servers
Messages, enquiries, or feedback you send us via email or contact form
Email address if you subscribe to our newsletter (with your explicit consent)

Information collected automatically:

Browser type, device, operating system, and IP address
Pages visited, time spent, and referring URL — used in aggregate form only
Cookies and similar technologies (see Cookies section below)

How We Use Your Information

Your information is used strictly to deliver and improve the service you expect from us. We do not use your data for automated decision-making or profiling.

Process and fulfil your orders, and send you order confirmations and dispatch updates
Handle returns, exchanges, and customer service queries efficiently
Send you marketing emails about new collections or offers — only if you have opted in, and you may unsubscribe at any time
Analyse aggregated, anonymised browsing data to improve our website and product range
Comply with legal obligations under Indian law, including the Information Technology Act, 2000

Sharing & Disclosure

We do not sell, rent, or trade your personal information. We share data only where necessary to complete your order or where required by law.

Payment processors: Razorpay receives your payment details to process transactions. They operate under their own privacy policy and are PCI-DSS compliant.
Shipping partners: Your name, address, and phone number are shared with our logistics partners (Blue Dart, DTDC, Delhivery, or equivalent) to deliver your order.
Shopify: Our store runs on Shopify, which processes your data as a data sub-processor. Shopify is certified to ISO 27001 and SOC 2 Type II.
Legal requirements: We may disclose information where required by Indian courts, regulators, or law enforcement agencies.

All third-party partners are contractually required to protect your data and use it only for the specific purpose we authorise.

Cookies & Tracking

We use cookies and similar technologies to keep the website functional and to understand how it is used. You can control cookies through your browser settings at any time.

Essential cookies: Required for the store to function — shopping cart, session login, checkout. Cannot be disabled without breaking functionality.
Analytics cookies: Used to understand traffic patterns in aggregate, anonymised form. We use Shopify Analytics for this purpose.
Marketing cookies: Only set if you interact with our Meta or Google ads. These help us avoid showing you irrelevant advertising.

You may opt out of non-essential cookies by updating your browser preferences. Most browsers allow you to block or delete cookies under Settings › Privacy.

Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by law.

Order records are retained for seven years for accounting and legal compliance under the Companies Act, 2013
Marketing consent records are retained for as long as your subscription is active, plus one year after unsubscription
Customer service communications are retained for three years
Anonymised analytics data may be retained indefinitely as it cannot be linked to any individual

After retention periods expire, data is securely deleted or anonymised.

Your Rights

You have full rights over your personal data. To exercise any of the following, email us at bettino.msl@gmail.com — we respond within seven working days.

Access: Request a copy of all personal data we hold about you
Correction: Ask us to correct inaccurate or outdated information
Deletion: Request that we delete your personal data, subject to legal retention obligations
Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in any email, or by contacting us directly
Portability: Request your order data in a machine-readable format

Security

Your data is stored on Shopify's infrastructure, which is certified to SOC 2 Type II and ISO 27001. All data in transit is encrypted using TLS 1.2 or higher.

Payment card details are never stored on our servers. All card transactions are tokenised and processed directly by Razorpay's PCI-DSS Level 1 certified infrastructure.

No method of electronic transmission or storage is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you without undue delay.

Third-Party Links

Our website may contain links to external sites — including our Myntra seller page, Google Maps, and social media profiles. This Privacy Policy applies only to bettino.in.

We are not responsible for the privacy practices of third-party websites. We encourage you to read their respective privacy policies before sharing any personal information with them.

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors.

If you believe we have inadvertently collected information from a child, please contact us at bettino.msl@gmail.com and we will delete it promptly.

Contact Us

For any questions, requests, or concerns about this Privacy Policy or how we handle your data, please reach out:

Email: bettino.msl@gmail.com
Phone: 011-41755142 (Tue–Sun, 11 AM–9 PM)
Post: Bettino by Mannat Studio Line, Lower Ground Floor, I-24, Lajpat Nagar II, New Delhi – 110024

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi.