Returns & exchange
Return and exchange policy
Exchange or return within 7 days of delivery. Here is exactly how our 7-day exchange works, so there are no surprises.
- 7-day windowExchange or return, from delivery
- Free size exchangeWrong size? We swap it
- Refund in 5–7 business daysAfter we receive it
Four steps
How it works
Our men's ethnic wear return policy for India is short and plain. Four steps, in this order.
01
Tell us
Message us with your order number and the reason. WhatsApp or email, whichever is easier.
02
We approve
We reply with instructions within 24 hours.
03
Send it back
Send the piece back as we instruct. Unused, with its tags and packaging.
04
Exchange or refund
Once we receive it, your exchange or refund is processed in 5 to 7 business days.
What qualifies
Eligible, and not
The same rules apply to every Pathani suit and kurta pajama set. A Pathani suit exchange follows the same four steps.
Eligible
- Unused and unwashed
- Original tags and packaging
- Defective or incorrect items
- Size exchanges
- Requested within 7 days of delivery
Not eligible
- Requests after 7 days
- Worn, washed or altered pieces
- Missing tags or packaging
Before it ships
Order cancellation
Free within 12 hours.
Changed your mind? Cancel free within 12 hours of ordering, as long as your order has not been dispatched. Message us with your order number on WhatsApp or email.
Delivery timelines are on our Delivery & Shipping page.
Questions
Returns, answered
How do I start a return or exchange?
Message us on WhatsApp or email support@bettino.in with your order number and the reason. We reply with instructions within 24 hours.
What if the size is wrong?
Ask for an exchange within 7 days of delivery. The piece needs to be unused and unwashed, with its tags and packaging. Not sure which size to pick? Our size guide helps.
What if my item is defective or incorrect?
Tell us within 7 days of delivery, with your order number. Defective and incorrect items are eligible for exchange or return.
When will I get my refund?
Refunds are processed in 5 to 7 business days after we receive your piece.
How does this work for cash on delivery orders?
The same way as a prepaid order. To return or exchange one, message us with your order number and we will take it from there.
Still have a question?
Ask us directly.
Send your order number on WhatsApp or email. A real person replies within 24 hours.
Prefer a call? 011-41755142, Tuesday – Sunday, 11 AM – 9 PM.