Terms and conditions

These terms apply when you use bettino.in or buy from us. By placing an order you agree to them and to our Privacy policy. If you do not agree, please do not place an order.

Two pages form part of these terms and are the single source of truth for what they cover: our Return and exchange policy and our Delivery and shipping policy. Where these terms summarise them, those pages govern.

• You must be 18 or older, and able to enter a binding contract under Indian law, to place an order.
• If you create an account, keep access to your sign-in email secure. You are responsible for orders placed through your account.
• Give us accurate details. We are not responsible for a failed or late delivery caused by a wrong address or phone number.

• Country of origin: India. Every Bettino piece is designed and made in our own workshop in Delhi.
• Colour: we photograph our pieces as accurately as we can, but colours can look different on different screens, and fabric shade can vary slightly between batches.
• Size: our size guide gives garment measurements to help you choose. A wrong size can be exchanged under our Return and exchange policy.
• Availability: every piece is subject to stock. If a piece becomes unavailable after you order it, we will tell you and offer another size or piece, or a full refund for it.

• All prices are in Indian Rupees and include GST.
• Shipping is free on every order within India.
• You can pay online through Razorpay, by card, UPI, net banking or wallet, as shown at checkout, or choose cash on delivery.
• If a price on our site is wrong because of an obvious error, we may cancel the order before dispatch. We will tell you first and refund anything you paid in full.
• If you pay with a card issued outside India, any currency conversion or foreign transaction fee is set by your card issuer.

• Any offer or discount code is subject to the conditions shown with it, including its dates.
• Unless its conditions say otherwise, a code cannot be combined with another, has no cash value, and cannot be applied after an order is placed.
• We may cancel a code that has been shared without our permission or used against its conditions.
• If you return a piece bought with a discount, the refund is the amount you actually paid for it.

• Your order is an offer to buy. The order confirmation email tells you we have received it. The contract is formed when we dispatch your order.
• You can cancel free of charge within 12 hours of ordering, as long as the order has not been dispatched. How to cancel, and how refunds work, is set out in our Return and exchange policy.
• We may cancel an order before dispatch if a piece is out of stock, the address cannot be delivered to, the price shown was wrong, or the order appears fraudulent. We will tell you why and refund anything you paid in full, with no cancellation charge.

• We ship free to addresses across India. We do not ship outside India.
• Dispatch times, delivery timelines, tracking, and what to do if a parcel is late, lost or damaged are set out in our Delivery and shipping policy.
• A delivery date shown on a product page ("Get it by …") is an estimate, not a guaranteed date.
• Ownership of the goods, and the risk of loss or damage, pass to you when they are delivered to your address.

Exchange or return within 7 days of delivery. What qualifies, how to request it and when refunds are processed are set out in full in our Return and exchange policy, which forms part of these terms and governs if anything here seems to differ.

Nothing in these terms limits your rights under consumer protection law if a piece is defective, deficient or not as described.

• Reviews shown on our site come from our Google Business Profile, displayed through Trustindex.
• If you send us a review, photos or feedback, you confirm that it is your own, honest and lawful.
• We may use ideas and suggestions you send us to improve our pieces and service, without payment to you.
• We will not publish your name, photos or words without your permission.

• We send order, delivery and service messages by email or SMS, and on WhatsApp if you message us there. These are part of fulfilling your order.
• We send marketing only if you have agreed to receive it. You can unsubscribe at any time using the link in any email, or by writing to us.
• You agree that notices we send you electronically meet any legal requirement for them to be in writing.

Everything on bettino.in, including our designs, photographs, text, logo and the Bettino name, belongs to us or our licensors and is protected by Indian copyright and trade mark law. You may view and share our pages for personal, non-commercial use. You may not copy, reproduce or sell our content or designs without our written permission.

• Do not use bots, scrapers or other automated tools to access or copy the site.
• Do not try to gain unauthorised access to the site, our systems or other customers' accounts.
• Do not give false details, or place orders you do not intend to accept.
• We may refuse orders from, or close the account of, anyone who breaks these rules or repeatedly misuses our exchange and return policy. This does not affect any refund or exchange you are owed by law.

• We are responsible for supplying pieces that match their description and are free from defects, as the law requires.
• To the extent the law allows, we are not liable for indirect or consequential loss, such as loss of income or opportunity, and our total liability for any claim about an order is limited to the amount you paid for that order.
• We do not promise that the site will always be available or free of errors.

We are not in breach of these terms if we are delayed or prevented from performing them by events outside our reasonable control, such as natural disasters, epidemics, government orders, strikes, disruption to courier networks, or failures of the internet or payment networks. We will tell you as soon as we can. If your order cannot be fulfilled within a reasonable time, you may cancel it for a full refund.

These terms are governed by the laws of India. If something goes wrong, please contact us first.

Subject to your rights below, the courts at New Delhi have jurisdiction over disputes arising from these terms. As a consumer, you may also file a complaint before any Consumer Commission or other forum that the Consumer Protection Act, 2019 allows, including where you live or work.

• Entire agreement: these terms, together with our Privacy policy, Return and exchange policy and Delivery and shipping policy, are the whole agreement between you and us for your order.
• Severability: if a court finds any part of these terms invalid, the rest stays in force.
• No waiver: if we do not enforce a term straight away, we can still enforce it later.
• Transfer: we may transfer our rights under these terms to a business that takes over Bettino. Your rights will not be reduced.
• Changes: we may update these terms. The date at the top of this page shows the current version. The terms in force when you place an order apply to that order.

For any question or complaint about an order, a piece or these terms, email support@bettino.in, call 011-41755142 (Tuesday to Sunday, 11 AM to 9 PM) or WhatsApp us on +91 92116 82333. We acknowledge every complaint within 24 hours and resolve it within one month of receiving it. Every other way to reach us is on our contact page.